Terms of Service
Last updated: October 2026. By ordering a Launch Audit or subscribing to Website Care, you agree to these terms. The sections about the audit apply to the Launch Audit; the Website Care section applies to that subscription.
The service
The Comprehensive Launch Audit is a one-time review of a single website, performed entirely from outside the site using publicly available information. You provide your website address at checkout; no account access, login, or password is required or requested. The audit covers around 60 checks across every page of the site and is delivered as a written report by email, including for each finding: the evidence, the business impact in plain English, step-by-step fix instructions tailored to your website platform where identifiable, an effort estimate, and a priority roadmap.
Delivery
Your report is delivered within 24 hours of payment clearing, provided we have a valid website address. If we are unable to complete your audit — for example, if the site is unreachable or is not a public business website — we will tell you and refund you in full.
Recheck
Each audit includes one free recheck: on your request within 30 days of report delivery, we re-run the full check and send a delta report showing what has been fixed, what remains open, and anything new. One recheck per audit; rechecks are not transferable to a different website.
Refunds
- If we cannot complete your audit, you receive a full refund.
- Once a completed report has been delivered as described in these terms, the sale is final — a delivered digital report can’t be returned. The included 30-day recheck is your confirmation that fixes worked.
- If you believe something in your report is factually wrong, contact us: we will re-verify the finding and correct the report if we made an error.
Website Care subscription
Website Care is a month-to-month subscription at $165 per month, billed monthly in advance. It covers, for a single website: monitoring of traffic sources (using visitor-counting data you make available to us on a view-only basis), a weekly scan of the site for traffic and usability improvements with suggestions by email, small optimization fixes, a monthly health check, and basic site updates requested by email (such as text, price, hour, photo, menu, post, and banner changes, and simple pages in your site’s existing design). Weekly scan suggestions are recommendations; outcomes such as traffic volume and search rankings are not guaranteed. Requests are worked one at a time in the order received, with a response typically within 48 hours; that timing is our operating standard, not a guaranteed service level.
Not included: redesigns, new page designs from scratch, rebrands, custom software or web apps, e-commerce replatforming, and whole-site copywriting. If a request falls outside the plan, we will say so before doing any work and may offer a separate quote; out-of-scope work is never billed without your agreement.
Pause and cancel: you may pause or cancel anytime by email to hello@pallystudio.com. Pausing stops billing, monitoring, and request work until you resume. Cancellation takes effect at the end of the current billing period; fees already paid for that period are not refundable, except that if we cannot provide the service we will refund the affected period in full.
Access: if you choose to have us work in your site, you grant access by inviting us as a collaborator or delegate in your website platform — we never ask for or accept your personal password. You may revoke that access at any time, and you should revoke it when your subscription ends. Changes we make are summarized in our email reply; for visible changes we send a preview for your approval before publishing, where the platform allows.
Monitoring limits: monitoring consists of scheduled automated and manual checks, not continuous real-time surveillance, and does not guarantee detection of every outage or issue, or any particular search ranking, traffic, or sales outcome.
What the audit is not
The audit is a setup and presentation review. It is not a formal accessibility certification or a security audit (we don’t try to break into sites), and not legal, tax, or professional compliance advice. It includes no guarantee of search-engine rankings, traffic, or sales — it identifies and explains fixable setup issues; results depend on factors outside our control. Optional hands-on fixing, if later purchased, is quoted and agreed separately and is not part of the audit.
Your responsibilities
You confirm the website you submit is yours or one you’re authorized to have reviewed. Fix instructions are provided for guidance; you (or your developer) remain responsible for changes you make to your own site, and we recommend keeping backups before editing.
Liability
To the maximum extent permitted by law, Pally Studio’s total liability arising from a service is capped at the fee you paid for that service — for Website Care, the fees paid in the current billing month. We are not liable for indirect or consequential losses, including lost profits or rankings.
Changes & contact
We may update these terms; the version in effect when you order applies to your audit. Questions: hello@pallystudio.com.
Pally Studio · 5000 French Creek Road, Shingle Springs, CA 95682